CRAVE DINING CASHBACK

1. Dining Cashback refunds are processed by Crave and not the restaurant. Accordingly, please refer all benefit queries to Crave.
2. The Dining Cashback benefit entitles the active Member only to a refund (cashback) on the second most expensive meal, provided:
   1. no less than 2 meals and 2 drinks are physically ordered and paid for by the active Member from the qualifying restaurant; and
   2. the active Member is at least 18 years of age.
3. The cashback amount will be calculated as the second most expensive meal on the bill, up to a maximum of R120.00 (one hundred and twenty Rand). Claims in dispute may be verified with the restaurant to ensure validity thereof.
4. The cashback claim will be processed within 4 working days, unless otherwise specified. Over the December holiday period, claims will incur additional processing time. Crave reserves the right to adjust the processing period to which claims are processed.
5. The Dining Cashback benefit:
   1. is valid for a specified list of restaurants only. Crave shall be entitled, in their sole and absolute discretion, to amend the list of restaurants from time to time. Crave shall endeavour to promptly update this list as and when any changes are made. Whilst every effort will be made to ensure that all listed restaurants are trading, Crave will not be held liable in the event of any restaurant closures; and
   2. is based on the restaurant’s standard prices; and
   3. cannot be used in conjunction with any special offers, promotions, discount vouchers or loyalty programmes; and
   4. may be used in conjunction with Uber One; and
   5. may be used for takeaways and delivery (where available); and
   6. may only be used once per restaurant per day; and
   7. does not apply to desserts, toppings, sides, “build your burger”, sharable platters, extras on burgers/pizzas etc; and
   8. applies to courses that include drinks provided it is not a special; and
   9. applies to individual line items on the menu whereby one line item is the equivalent of one meal; and
   10. may not be used within 3 hours of a previous claim; and
   11. may not be used at any restaurant at which the Member is employed.
6. A maximum of two memberships may be used per table, provided they are under different names. Each Member must request their own authorisation and claim separately. In the case of two claims submitted, the first claim processed will attract the bigger discount. The cashback amount will be calculated as follows:
   • Membership 1: 2nd most expensive meal on the bill up to max R120.00, with a minimum of 4 drinks
   • Membership 2: 4th most expensive meal on the bill up to max R120.00, with a minimum of 4 drinks
   The same meal may not be claimed for on different memberships.
7. Pre-authorisation is required in advance of ordering the meals. Authorisation is not a booking and is not a guarantee of a cashback refund. If required, a booking reservation should be made directly by the Member with the restaurant.
8. Cashback claims:
   1. must be submitted within one calendar month of the restaurant visit; and
   2. will be deposited into the bank account in the name of the Member only; and
   3. must include the original restaurant invoice, which must clearly display the following details: restaurant name, invoice number, invoice total, invoice date, invoice time and meals ordered. At Crave’s discretion, Crave may request for proof of payment to be submitted along with any claims that are submitted e.g. credit card slip, Zapper or Snapscan receipt, or cash receipt. No merchant copies of card slips will be accepted. Failure to produce proof of payment when requested may result in the claim being declined; and
   4. will not be processed if the details on the invoice (restaurant name, date and time) do not match the authorisation details, or if the proof of payment and authorisation time is more than 5 hours apart. If a restaurant visit is rescheduled and falls out of this time, please request a new authorisation. Backdated authorisations are not permitted.
9. Membership is non-transferable and the benefit may only be utilised by the active Member.
10. Crave accepts no responsibility for the quality of service and/or meals at restaurants. Furthermore, Crave will not become involved in any non-Crave related disputes between Members and restaurants.
11. Crave processes and terms and conditions may be amended from time-to-time.
12. Failure to adhere to, or any attempt to circumvent the Crave Dining Cashback benefit terms and conditions, will result in eligibility to use the benefit being suspended or terminated. Furthermore, if any instances of fraud are uncovered, Crave reserves the right to institute criminal proceedings against anyone suspected of committing the fraud.